National Westminster Bank Plc

Financial Ombudsman decision DRN9784716 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting, Product mis-sold, Service failure

In the Ombudsman’s words

double-charged interestInterest and rates

this affected her credit fileCredit file reporting

Miss P complains that National Westminster Bank Plc mis-sold her a loanProduct mis-sold

accepted shortcomings in the way it had dealt with herService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9784716.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.