HSBC Bank plc

Financial Ombudsman decision DRN9780355 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr C complains that HSBC Bank Plc acted irresponsibly when it lent him money he couldn’t afford to repay.Irresponsible lending

And he’s unhappy that HSBC continued to chase the arrears on his loan account after he agreed a repayment plan.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9780355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.