Pepper (UK) Limited
Financial Ombudsman decision DRN9776844 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
refused to remove the record of a mortgage they’d paid off from their credit reference filesCredit file reporting
The poor level of customer service, including being left on hold for long periods of time and Pepper’s admitted failure to call back as promised in July 2015Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9776844.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.