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Frasers Group Financial Services Limited

Financial Ombudsman decision DRN9774058 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

An account with Ace was opened in 2012 by a third party in Mr E’s name. He became aware of the account in April 2013 and contacted Ace about it. He says that it agreed to close the account and remove the incorrect information from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9774058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.