Virgin Money plc
Financial Ombudsman decision DRN9768830 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Jun 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr M has complained that Virgin Money plc (Virgin) acted irresponsibly when it approved his application for a credit card in 2008.Irresponsible lending
Virgin informed Mr M that it didn’t handle his complaint correctly when it initially delayed resolving it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9768830.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.