Lloyds Bank PLC

Financial Ombudsman decision DRN9765341 Upheld

Upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

was it fair and reasonable for Lloyds to default Miss K’s loan account?Treatment in financial difficulty

Miss K is unhappy with the level of customer service provided by Lloyds Bank PLCComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9765341.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.