Lloyds Bank PLC

Financial Ombudsman decision DRN9762951 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss L contacted Lloyds when she was experiencing financial difficulty, to tell it she would not be able to make the minimum repayments on her credit card account.Treatment in financial difficulty

Miss L complains that Lloyds Bank plc (formerly Lloyds TSB Bank plc) will not remove a default she considers should not have been recorded on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9762951.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.