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Gain Credit LLC
Financial Ombudsman decision DRN9755992 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I think it should pay Mrs Q an amount of compensation to cover the trouble and upset she’s been caused by, firstly the error, and then the delay in addressing that error.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9755992.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.