National Westminster Bank Plc

Financial Ombudsman decision DRN9751412 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jan 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

NatWest has continued to fail to remove adverse information on his credit fileCredit file reporting

NatWest then made an error by telling Mr W that it hadn’t upheld his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9751412.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.