National Westminster Bank Plc

Financial Ombudsman decision DRN9740935 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

The core of that complaint is the lending decisions that NatWest made about N and the way in which they were communicated to N.Irresponsible lending

NatWest made offers in respect of those claims, of some £8,800 and £14,300 respectively. Mr D says that he found it difficult to reach any satisfactory agreement with the recoveries department, because of its poor communication and lack of response.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9740935.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.