Santander UK Plc
Financial Ombudsman decision DRN9739673 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Product mis-sold
In the Ombudsman’s words
I am not persuaded that Santander acted irresponsibly in granting the mortgage or additional loan.Irresponsible lending
Mr W complains that Santander UK plc mis-sold him a mortgage in 2006 and an additional loan in 2007 because it did not assess whether the borrowing was affordable.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9739673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.