Nemo Personal Finance Limited

Financial Ombudsman decision DRN9738988 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

they complain that Nemo has not been helpful during a range of financial difficultiesTreatment in financial difficulty

they say that they did not receive letters explaining interest increases on their accountInterest and rates

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9738988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.