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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN9735100 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

failed to remove a late payment marker from her credit fileCredit file reporting

Shop Direct disagreed, as it felt it shouldn’t have agreed to remove the late payment marker in the first place.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9735100.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.