Nationwide Building Society

Financial Ombudsman decision DRN9728135 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

a payment he made from his Nationwide Building Society account didn’t reach its intended destinationPayment delayed or failed

compensate for the poor service he had received and the delays the society had caused in resolving this issueService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9728135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.