TSB Bank plc

Financial Ombudsman decision DRN9707337 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

TSB has confirmed that Ms C’s access to the account has now been revoked following receipt of a formal written request for that to happen.Identity checks and access

Mrs I, as attorney for her mother Mrs W, has complained that TSB Bank plc sent information to her sister - Ms C - about their mother’s mortgage account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9707337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.