Lloyds Bank PLC

Financial Ombudsman decision DRN9706485 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mrs A complains that Lloyds Bank PLC treated her unfairly when she sought information about a repayment plan it agreed with her and the payments she had made to her account.Treatment in financial difficulty

He was satisfied that Lloyds had not initially provided the level of customer service that Mrs A was entitled to expect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9706485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.