Lloyds Bank PLC

Financial Ombudsman decision DRN9703078 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Thu May 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

the bank set up a euro account which was not appropriate for the companyProduct mis-sold

mishandled the closure of the accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9703078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.