National Westminster Bank Plc

Financial Ombudsman decision DRN9701496 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

I would remind the bank, and its agents, that it has an ongoing duty to treat someone in financial difficulty positively and sympathetically.Treatment in financial difficulty

Mr D complains that National Westminster Bank Plc mis-sold him a business loan because it should have told him about the forthcoming financial crisis.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9701496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.