Santander UK Plc
Financial Ombudsman decision DRN9699485 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs D said that she had asked Santander to put £3,000 into a cash ISA. Instead, the bank placed half this amount into a cash ISA and half into an investment product.Product mis-sold
She also complains that the bank could not give her copies of its sales paperwork and her cheque.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9699485.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.