Lloyds Bank PLC

Financial Ombudsman decision DRN9695851 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr H complains that Lloyds Bank PLC gave him incorrect information about his loan which has resulted in a default being recorded on his credit file.Credit file reporting

Lloyds has accepted it gave wrong information to Mr H and this did set an unfair expectation that he’d have six months breathing space with the loan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9695851.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.