HSBC UK Bank Plc
Financial Ombudsman decision DRN9695743 Upheld
Upheldoutcome, as published by the Ombudsman
£273redress stated in the decision
Sat Apr 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
I’m not currently persuaded that HSBC treated Mr H fairly and sympathetically after he informed it of his temporary financial difficulties.Treatment in financial difficulty
Mr H has complained that HSBC UK Bank Plc has recorded a default in respect of his personal loan with credit reference agencies (CRAs).Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9695743.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.