Firms › MBNA Limited ›

MBNA Limited

Financial Ombudsman decision DRN9691276 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

MBNA found that Mrs Y couldn’t afford the current minimum payment amount... MBNA said that this wasn’t enough to be eligible to set up a repayment arrangement that was based on the current terms of the agreement. In other words, it found her to be in financial difficulty and offered to temporarily alter the termsTreatment in financial difficulty

Mrs Y complains that MBNA Limited put in place a repayment arrangement on her credit card account which has negatively impacted her credit file.Credit file reporting

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9691276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.