HSBC Bank plc

Financial Ombudsman decision DRN9688072 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs P complains that HSBC Bank Plc hasn’t done enough to help her get her money back after she was the victim of a scam.APP scam refund refused

Failing completely to answer a call for help, after 2 mobile phones had rung for nearly an hour simultaneously.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9688072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.