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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN9685246 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S is also upset about how RBS handled his complaint. He says he was disappointed that RBS said it hadn’t done anything wrong. And when he spoke to staff about his complaint on the phone he thought they were rude.Complaint handling

Mr S complains that The Royal bank of Scotland Plc’s bank statements do not show pending transactions. He’s also unhappy about the service he received when he visited a branch and how RBS responded to his complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9685246.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.