National Westminster Bank Plc

Financial Ombudsman decision DRN9684427 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr M complains that National Westminster Bank Plc (NatWest) have taken too long to release the funds in the late Mr K’s accountBereavement and power of attorney

and have provided poor customer service to him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9684427.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.