Capital One (Europe) plc

Financial Ombudsman decision DRN9683812 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs E complains about the way Capital One (Europe) plc tried to recover a credit card debt from her.Treatment in financial difficulty

Mrs E also complains that Capital One didn’t stand by a reduced settlement offer it made.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9683812.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.