Cambridge Building Society

Financial Ombudsman decision DRN9677753 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

advised Mr and Mrs D to take out a mortgage that was unaffordable and that extended into their retirementIrresponsible lending

damaged Mr and Mrs D’s credit rating by registering the agreed reduced payments under the repayment holiday as arrears with credit reference agenciesCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9677753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.