National Westminster Bank Plc

Financial Ombudsman decision DRN9665937 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Mon Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss S complains that National Westminster Bank Plc (NatWest) has registered a default on her credit fileCredit file reporting

Miss S complained to NatWest. She felt that had she been contacted she would’ve been more than happy to adjust her payments accordingly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9665937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.