Lloyds Bank PLC

Financial Ombudsman decision DRN9646447 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

C&G’s field agent didn’t contact Mr D and C&G didn’t advise or support him when he was in financial difficulty or try to avoid Mr D’s property being repossessed.Treatment in financial difficulty

C&G should remove the adverse information from Mr D’s credit file because it’s stopping him from pursuing his career and he can’t repay the shortfall.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9646447.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.