Firms › Automobile Association Personal Finance Limited ›
Automobile Association Personal Finance Limited
Financial Ombudsman decision DRN9639949 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
AA’s customer service had been poor during a particularly stressful time for Mrs KTreatment in financial difficulty
AA should remove the default recorded against the accountCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9639949.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.