Baines & Ernst Limited

Financial Ombudsman decision DRN9632339 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

She also says she wasn’t told about how her credit file could be affectedCredit file reporting

Ms P, represented by a claims management company (CMC) complains that Baines & Ernst Limited (“B&E”) mis-sold her a debt management plan (DMP).Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9632339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.