GB Holiday Parks Limited

Financial Ombudsman decision DRN9631923 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that GB Holiday Parks Limited, trading as Parkdean Resorts, added items to the finance agreement he had made with them that he’d been told they were already included.Product mis-sold

He said that it was during this meeting that he’d been told the charges were included. ... as he was dyslexic he’d relied on what he’d been told at the meetingSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9631923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.