Amigo Loans Ltd

Financial Ombudsman decision DRN9618425 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Service failure

In the Ombudsman’s words

I have considered whether or not the loan repayments would have actually been affordable to Mrs R but from the evidence presented in this complaint I am not persuaded they were unaffordable.Irresponsible lending

I agree with the adjudicator that Amigo Loans could have dealt with Mrs R better once it began to ask her to repay the loanService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9618425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.