HSBC Bank plc

Financial Ombudsman decision DRN9612428 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

I would expect HSBC to treat their ongoing financial difficulties positively and sympathetically. That means it should take account of Mrs B and Miss B’s current financial circumstances when assessing their ability to make future payments.Treatment in financial difficulty

complain that HSBC Bank Plc did not stop charging interest when they took a consolidation loan.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9612428.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.