National Westminster Bank Plc

Financial Ombudsman decision DRN9609211 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

misled him about his original mortgage product, made an unsuitable recommendation to switch mortgage productProduct mis-sold

handled his complaint poorlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9609211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.