Lloyds Bank PLC

Financial Ombudsman decision DRN9605445 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mr C complains that Lloyds Bank PLC (“the bank”) loaned to him irresponsibly in respect of his borrowing which comprised a credit card, an overdraft, and two personal loans.Irresponsible lending

In respect of the incorrect labelling of the personal loan debt when it was passed to the collections agency, the bank has acknowledged this error and has agreed to contact the agency to ask it to make a correction to show the true position.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9605445.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.