GE Money Home Finance Limited

Financial Ombudsman decision DRN9602383 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr and Mrs N’s loan repayments were in arrears and they agreed a temporary payment plan with GE MoneyTreatment in financial difficulty

It was unfortunate that Mr N was given incorrect information about a debt advice serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9602383.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.