Santander UK Plc
Financial Ombudsman decision DRN9599477 Not upheld
Not upheldoutcome, as published by the Ombudsman
£23,000redress stated in the decision
Wed Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mr T complained that Santander UK Plc: - didn’t tell him that he could only have a maximum of four months’ mortgage payment holiday. He said Santander agreed six months, then went back on this; - didn’t tell him that he could make a minimum payment. Mr T said Santander told him not to pay anything; - passed his mortgage to solicitors, though it had previously told him it wouldn’t.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9599477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.