TSB Bank plc

Financial Ombudsman decision DRN9597592 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sun Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs S complains TSB Bank plc won’t reimburse her for a payment she made as part of a scam.APP scam refund refused

She’s also unhappy with the customer service she received in relation to this scam.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9597592.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.