Lloyds Bank PLC

Financial Ombudsman decision DRN9578905 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Incorrect information remained on Ms D’s credit file for nearly five years.Credit file reporting

Lloyds has agreed that it gave Ms D the wrong information in 2010 and it has accepted its failings in not dealing with the complaint in 2014 as it should have.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9578905.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.