Firms › Saffron Building Society ›
Saffron Building Society
Financial Ombudsman decision DRN9569683 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Saffron Building Society made a number of mistakes with its mailing about the maturity of Mr T’s fixed rate bond, including with the date of maturity and the term of the bond on the certificate of investment and it provided the wrong product leaflet for the maturity savings account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9569683.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.