National Westminster Bank Plc

Financial Ombudsman decision DRN9568099 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

NatWest responded to the complaint. They agreed the service they’d provided hadn’t been of the standard they usually aim for.Complaint handling

There were numerous service failings that have been complained about here.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9568099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.