MBNA Limited

Financial Ombudsman decision DRN9561659 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access

In the Ombudsman’s words

Mr J complains about the actions of MBNA Limited in relation to his credit card account with it. He is unhappy with the impact on him, and his ability to make transactions, caused by the manner in which the bank carried out its security procedures.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9561659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.