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Police Mutual Assurance Society Limited
Financial Ombudsman decision DRN9560384 Upheld
Upheldoutcome, as published by the Ombudsman
£375redress stated in the decision
Sat Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mrs K doesn’t agree this is enough to reflect the upset and worry and the amount of information that’s been disclosedComplaint handling
failed to update her details on its system and continued to send documents to her old address between 2016 and 2019Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9560384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.