NewDay Ltd

Financial Ombudsman decision DRN9557495 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr B is unhappy that NewDay Ltd ... being made aware of his ill-health failed to accept his debt repayment proposalsSupport for vulnerable customers

NewDay persistently failed to engage with its customer on a sensitive issue concerning his health. There is no doubt that there have been ongoing service failures in this respect.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9557495.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.