Lloyds Bank PLC

Financial Ombudsman decision DRN9555167 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr D complains that Lloyds Bank Plc didn’t ask him for identification when it opened a TSB Bank plc account for him.Identity checks and access

Mr D also complains he was given wrong information about his complaint, all his concerns weren’t addressed, and the bank didn’t call him back when it said it would.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9555167.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.