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TSB Bank plc
Financial Ombudsman decision DRN9543904 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
L made two payments using details on an invoice. It later found out it’s email account had been hacked into and these details had been altered as part of a fraud.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9543904.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.