Debt Connect (U.K.) Limited

Financial Ombudsman decision DRN9543871 Upheld

Upheldoutcome, as published by the Ombudsman

£4,095redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

provided them with poor customer service. In particular, Debt Connect failed to forward to their creditors most of the monthly repayment amounts they sent to Debt Connect for onward distribution to their creditors.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9543871.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.