Lloyds Bank PLC

Financial Ombudsman decision DRN9535617 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr F complains that Lloyds Bank plc advised him to take a mortgage that did not meet his needs.Product mis-sold

It also refunded £25.85 of the ERC which had been applied incorrectly to the part of the mortgage balance relating to fees. Mr F did not agree and wanted half of the total ERC refunded.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9535617.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.