Santander UK Plc
Financial Ombudsman decision DRN9534449 Upheld
Upheldoutcome, as published by the Ombudsman
£12,320redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
Ms V complains that Santander UK Plc delayed acting on her instruction to cancel an international payment. She wants the bank to reimburse money she believes she’s lost due to the delay.APP scam refund refused
Santander had delayed issuing a recall for 12 days, saying it was short-staffed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN9534449.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.